Conflict Resolution in the Workplace

I have found that one of main conflicts that many employees face on a day-to-day basis is how to work together incorporating everyone's views. Often what happens is that the senior team member tends to stamp their authority and this can leave the other team members alienated. 

I designed and developed this short scenario based eLearning to help users understand the negative and positive ramifications of how they approach said situation. The real life videos are there to highlight relatability and professionalism. 

Very similar to my previous process, I used the ADDIE model to help with development of this short course. I wanted to add new tools to my repertoire and showcase my versatility as a designer. I incorporated an issue that I have faced numerous times in my professional life, where my views are not taken on board. Having discussed this with multiple individuals, I was pretty confident that this is a problem that many professionals experience. I knew I wanted to use real life visuals, sound/music, voiceover and some AI elements to this course. 

As I was using my own experience as the basis for this material, I wrote a basic text storyline for this project. I didn't want to over complicate the problem, the scenario was based from a design company perspective but I wanted it to be relatable to any office based role (and potentially other fields). From there I used ChatGPT to build the other parts of the text out further. 

Once I had the text all completed, I went on to the visual design of the project.

I went to Figma to create mock-ups to each slide that I would be in Articulate Storyline 360. I knew I wanted to have real life visuals, I created many different versions for the colour scheme and graphic styles.  

I decided to use pastel colours of green and brown to represent nature, feeling grounded and relatability. The use of the font and colours chosen helped to make this a minimal and modern visual which is reflective of the target audience. 

Feedback given on the visual design was met with positive comments. One reflection that was given was to add icons to further identify the information given from the voiceover.